Refund policy

At Capsoul Collection, we strive to provide high-quality products and excellent customer service. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. Therefore, we have developed the following refund policy:

• All sales are final unless the items arrived incorrect or damaged.

• If the items you received are incorrect or damaged, please contact us within 7 days of receiving your order.

• To initiate a refund/exchange, please send an email to contact@capsoulcollection.com with the following information:

  • Your order number
  • A brief description of the issue
  • Photo(s) of the incorrect or damaged item(s)

• Once we receive your request, we will review it and determine if a refund is appropriate. If so, we will provide instructions on how to return the item(s) and process the refund.

• Please note that we do not offer refunds for items that have been used, washed, or altered in any way.

• Shipping fees are non-refundable, and customers are responsible for the cost of return shipping.

• Refunds will be issued to the original payment method and may take up to 5-10 days to process.

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions or concerns, please don't hesitate to contact us.

Thank you for supporting the Capsoul brand!